![]() ![]() By this point we were so tired (having travelled from London via New York) that we didn't care, and were taken to the Playacar Palace (there were hardly any cars on the road.). 40 minutes later he turned up but told us we'd have to stay over night in Puerto del Carmen as we wouldn't catch the last ferry. We travelled with Hayes & Jarvis and were not overly impressed that there was no rep on the island - we were passed onto a Mexican tour company called Worry Free Vacations, and did not get off to a great start when we were told that our transport for the hotel was 'stuck in traffic' (at 10pm.) and would be about 10 minutes. It is a fantastic destination for families and groups, but it's probably not the place for couples looking for a really romantic getaway - I don't want this review to sound negative, it's just something to bear in mind if you're thinking of booking this hotel (though many will no doubt disagree). Firstly let me start by saying we had a brilliant holiday at the Iberostar Cozumel, but I think many of the rave reviews paint a slightly different picture from the reality. This hotel was a true, luxurious 5* hotel, the breakfast was amazing the next day and. We cheered up when we were shown to our room witha huge hot tub next to the gigantic bed. ![]() The resort wasn’t as relaxing as other all inclusive resorts I stayed at.Firstly let me start by saying we had a brilliant holiday at the Iberostar Cozumel, but I think many of the rave reviews paint a slightly different picture from the reality. We didn’t smoke as we didn’t want to get kicked out. I thought it was weird they told us that but not others. Lastly, no smoking on the resort was explained at check in but I saw several people smoking. I wish I knew in advance so I would have packed accordingly. Also the resort has a lot of clothing rules for dining areas. All we wanted to do was check in shower and enjoy the resort. After a long day of travel sitting with someone for 30 minutes trying to convince me to sit for a 90 minute presentation the next morning wasn’t fun. ![]() ![]() That wasn’t something I expected nor welcomed. If you miss the presentation they keep approaching you during your stay. However, the moment you check in through the preferred side you are approached to attend a sale’s presentation. The taxi service is quick and drivers are friendly. The location is nice but you must use a taxi to go to the excursions and downtown. You might as well pay the cheaper rate and still use the preferred side. There is no way to tell the difference between the preferred amenities and the rest of the resort. We upgraded to a preferred room but honestly we should have stayed with a Jr suite. The beach is on the seaside of the island lots of rocks and currents. The hotel needs some upgrade’s definitely not a 5 star hotel. ![]()
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